1. Bookings
   • Bookings may be made online through the Canterbury Guided Tours (hereafter "CGT") website, through 3rd party booking sites (GetYourGuide Ltd, Viator, and affiliated sites) or by email or telephone.
   • Bookings confirmed by CGT will be allocated suitably qualified Guides to meet the client's requirements. CGT is an inclusive employer, which does not discriminate and has guides from many different backgrounds and countries. All guides have passed the relevant language tests and exams, including English speaking guides of foreign origin. You may request native English speakers at the time of booking if preferred.
   • Changes to dates, times, and numbers of clients of confirmed tours will be subject to the CGT Amendment and Cancellation Policy (below 3).
   • No unaccompanied minors (under 18 years).
2. Payments
   • Prepayments and settlement payments may only be made in £ sterling either by money transfer or credit card or debit card.
   • Online payments via the CGT website may only be made at the time of booking. Payments will be made through a secure ePayments Cardholder Payment Interface. Credit/debit payments may be made at other times by telephone to the office during office hours.
   • All non-card payments must be in £ sterling.
3. Cancellation and tour numbers amendment
   Group Tours
   • If you are unable to attend your tour booking, please contact your guide or our office as soon as possible. (Please note our office opening hours may differ to tour times)
   • A full refund can be requested if a cancellation has been confirmed at least 24 hours before your tour booking.
   • If a cancellation is confirmed at least 2 hours prior to the time of your tour, we are able to offer you an alternative tour date.
   • Same-day cancellations or tour time/number changes are subject to amendment or cancellation fees.
   • If you do not attend your booking without notification using the aforementioned methods we will be unable to offer a refund.
   • Any unadvised reduction in numbers on the date of the tour will not alter the fee for the booked tour already calculated, unless at the discretion of CGT.
Daily Tours
• If you are unable to attend your daily tour booking, you may amend the date or cancel your booking (in advance), by the method given by the booking provider. If you have booked via the CGT website, please contact our office as soon as possible. The number of people on the booking can be amended in the same way.
4. Delayed tours (groups).
   • Where groups are delayed by 30 minutes or more, and the tour is subsequently postponed to a later time, we reserve the right to charge an amendment/call-out fee
5. No show
   • If the client for the booked tour does not arrive then CGT will reserve the right to receive the full cost of the tour
     
   • Daily Tours: Refunds will not be given for daily tours where clients do not arrive. At CGT's discretion, an alternative tour date may be offered.
6. Canterbury Guided Tours reserves the right to:
   • Substitute Guides as necessary, the replacement Guide being of equal qualification.
   • Amend the tour prices without notice
   • Amend the rate of VAT according to UK Government requirements without notice
   • Amend credit card service charges without notice.
7. Privacy Policy
   • We do not store credit card details nor do we share customer details with any 3rd parties
   • You can read our full Data Protection Policy here.
8. Accessibility & Carer Policy
   • There are no steps or hills involved in our standard tours however some of the pavements are uneven and narrow and some streets are cobbled so we advise any disabled visitors to bring a carer.
   • We extend our concessionary rate to guests with a disability. Free entry is offered to carers accompanying those with a disability.
9. During the Tour
   • Routes may be varied at short notice
   • Access within the Cathedral Precincts and King's School grounds is subject to change
   • No smoking or vaping during the tour

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